Frequently Asked Questions
Everything you need to know about your KAVU Europe order.
Where does KAVU Europe ship to?
We currently ship to most countries within the European Union and the United Kingdom. Delivery times vary by location, typically ranging from 3 to 7 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I clean my KAVU Rope Bag?
To maintain the integrity of the fabric and hardware, we recommend spot cleaning with cold water and mild detergent. Avoid machine washing or tumble drying to prevent shrinking and distortion.
Are KAVU products sustainable?
Sustainability is at our core. We utilize organic cotton, recycled polyester, and eco-friendly dyes in many of our collections to minimize our environmental footprint while maintaining durability.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking link and a unique tracking number to monitor your package's progress.